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Useful Information when ordering your CD or DVD project

Here's some information you may find useful when ordering your CD or DVD project. If you need any assistance, then please contact us for help and advice, we are happy to help.

Turnaround Times:
Typical turnaround times for short run CD and DVD duplication orders is 2-3 days. For large volume CD and DVD replication orders, our standard turnaround time is 10-15 working days. We also offer a priority service for an additional cost. We can deliver duplication orders in as little as 24 hours and high volume replication orders in 7 working days. Please contact us on 0800 689 0025 for more information.

Artwork & Templates:
All our prices and turnaround times are based on receiving production ready PDF artwork. For full colour printing, artwork should be supplied as a 300dpi, CMYK, flattened PDF. Spot colour printing artwork should be supplied as a CMYK formated PDF with all text converted to outlines and specifying the pantone colour reference required to be printed.

The better the artwork you supply, the better quality printing you will receive. Remember to exclude all guides except crop marks from the final artwork and feel free to include a sample for postion if required. Once your artwork is complete, you can either email it to production@kingsdirect.co.uk or send it on a CD along with your master to our address below. Once we receive your artwork, we will email you a PDF proof for your approval prior to production.

If you can't supply correctly formatted artwork, there's no need to panic. For a flat fee of £10 per item, we can usually generate production ready artwork from the following formats: Illustrator, Photoshop, PDF, EPS, JPEG, TIFF and even Microsoft Word, Powerpoint and Publisher. Alternatively, if your requirement is simply a logo and some basic text, you may find it useful for us to generate the artwork for a flat fee of £10 per item. Simply email the logo and wording you require and we'll prepare a proof for your approval. We also offer a creative design service for an additional charge.

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Production Guides:
Kings Direct provides both disc duplication and replication services for audio, data and video formats. Duplication is used if your requirement is short run and a fast delivery is required. Replication usually takes 10-15 working days but is very cost effective for runs from 1000 to 500,000. We have included a number of buying guides to help you select the correct product for your specific requirement.

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Data and Masters:
If the files you wish us to duplicate total 20mb or less, we can accept them by email. If possible, it is better to ZIP all files prior to sending. We also have a secure dedicated FTP site which you can upload up to 100mb. Please contact us for the FTP login details.

Alternatively, you can simply send your CD or DVD master in the post or by courier to the address below. We recommend the royal mail special delivery service which usually arrives the following morning before noon. Please remember to include a copy of your contact details and order requirements along with our quotation if possible.

Payment:
You can either send us a cheque for the full amount with your order, or we can contact you as soon as we receive your order and take credit / debit card details over the telephone. Please do not send credit card information through the post or by email.

Schools, Colleges, Universities, Corporates, Local and National Government can simply email an official purchase order to accounts@kingsdirect.co.uk. We will confirm the order and send an Invoice once the order has been dispatched. We also accept corporate credit cards including Maestro, Visa and Mastercard.

Please see our payment options section for more information regarding BACS payments and credit accounts for established businesses.

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Delivery:
All orders over £50 are delivered by our preferred courier, City-Link on a next day basis by 5.30pm. We also offer guaranteed express delivery by 8am, 10:30am and 1pm throughout the UK including London, Sutton Coldfield, Birmingham, Northern Ireland and Scotland. For orders under £50, we use Royal Mail First Class recorded delivery.

We offer a 2 day international delivery service to all European destinations including Spain, France and Ireland. If required, we can deliver to multiple destinations for an additional charge.

Address to send masters/payment:
Kings Direct
71 Melrose Avenue
Sutton Coldfield
West Midlands
B73 6NS

Contact:
T: 0800 689 0025

Files & Artwork:
production@kingsdirect.co.uk

Quotations & Advice:
sales@kingsdirect.co.uk

If you need more information regarding ordering your CD or DVD project, then please contact us by email or phone free on 0800 689 0025

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