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Frequently Asked Questions

Here are some of the most frequently asked questions. Please feel free to contact us to discuss your particular query.

How fast do you deliver?

Duplication orders up to 500 units are normally dispatched within 2 days from receipt of masters, artwork and payment. If your order is more than 500 units or requires Silk Screen printing or printed Card Wallets, the lead time is between 3-5 days. CD-Rom and DVD Replication orders between 1,000 and 50,000 units are delivered in 10-15 working days. A premium 7 day express service is also available for replication orders.

All orders are dispatched on a next day delivery basis. In most cases our couriers fulfill delivery the following day. However, we are not responsible for service failure from our couriers.

What is Express Delivery?

For a small additional fee our Express Delivery option gives your order priority status. Your order is confirmed and scheduled for production as soon as it is received. Our usual shipping cut off time is increased to 7pm and the order is dispatched to you on a priority next morning basis.

What's the difference between Duplication and Replication?

Duplication is the process of burning information on to blank media. The process is ideal for short runs with typical turnaround times of 2-3 days. Replication is the process of stamping the data from a glass master. This process is available for runs from 1,000-50,000 units with turnaround times of 10-15 working days. For more information please see our production guide.

I need a quote, can you send me an official quotation?

Yes, please contact sales free on 0800 689 0025 with your specific requiement and we'll be happy to help. Our quotations are vailid for 30 days unless otherwise stated.

Can I pay for my order using a credit or debit card?

We accept all major credit and debit card payments for equipment and services. If you have received an order confirmation or pro-forma Invoice from us and wish to pay by credit or debit card, please complete our Credit Card Authorisation Form and email back to accounts@kingsdirect.co.uk or alternatively, you can telephone us on 0800 689 0025 and we can the details over the phone.

Can I apply for a 30 day credit account?

You can apply to open a credit account at any time. Please complete the credit application form and email back to accounts@kingsdirect.co.uk. A decision is usually made within 5 working days. Please note credit facilities are normally only accepted if you have been trading in the UK for more than two years and intend to be a regular customer.

I'm ordering more than one item, can you give a special discount?

Yes, please contact sales free on 0800 689 0025 with your specific requiement and we'll be happy to help.

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