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Customer Support

Welcome to our customer support section. If you need any assistance, then please contact us for free help and advice, we are happy to help.

  • ordering information

    Ordering Information

    Here's some information you may find useful when ordering your CD or DVD project. If you need any assistance, then please contact us for help and advice, we are happy to help.
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  • templates

    Download Templates

    Use our templates as guide to set up your artwork. We have a PDF production workflow and prefer to receive artwork as production ready PDF.
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  • artwork guides

    Artwork Guides

    Artwork for full colour and pantone printing should be supplied as a 300dpi, CMYK, flattened PDF. The guide helps you set up your artwork correctly.
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  • production guides

    Production Guides

    We have included a number of guides to help you select the correct printing and packaging for your CD or DVD project. Please feel free to contact us on 0800 689 0025 for help and advice.
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  • payment options

    Payment Options

    Payment options for your order. If you would like to discuss a specific payment option, please contact us and we'll be happy to help.
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  • mcps compliance

    MCPS/PRS Compliance

    It's a legal requirement for you to obtain a licence for the use of other people’s music before we can proceed with the manufacture of an Audio CD or Video DVD.
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  • faqs

    FAQs

    Here are some of the most frequently asked questions. Please feel free to contact us to discuss your particular query.
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  • Duplication Vs Replication

    Kings Direct provides both disc duplication and replication services. Here's a guide to the difference between the production process.
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